ASES to Greatness
Host Lauren Brown from the Industry Partnership talks with NSW Specialist Homelessness Service workers and others all about their experience of becoming accredited against the Australian Service Excellence Standards.
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Episodes
Thursday Jul 07, 2022
Thursday Jul 07, 2022
Being part of the original pilot group undertaking ASES in 2018, in this episode, we speak to Kate Timmins, CEO of Biles Women’s Foundation. She steps out their approach to ASES and the importance of taking everyone on the journey, board, staff, and partners. ASES now forms a part of the organisational culture at Bmiles and two years on is not a separate piece of work but embedded at every level. Also joining the conversation, Bmiles Clinical Practice Lead and Project Lead for ASES, Kara Holmes. Kara share's practical and applicable strategies in approaching team engagement by providing staff a platform to input and choose projects that were meaningful and important to the individual staff members, a practice that continues today.
Monday Apr 04, 2022
Monday Apr 04, 2022
In this episode, we discuss the impact of ASES on practice and policy within The Burdekin Association. CEO Justene Gordon, and Project Lead Stephanie Mason, unpack how the work of ASES provided a platform to develop pivotal changes in governance within the organisation.
These changes then lead directly to the exponential growth of the organisation in the two years following its first ASES accreditation, which saw The Burdekin Association grow from a team of 15 to programs that now see over 100 staff contributing to great outcomes for young people.
The key to ASES success for them was …..looking at the ASES standards and asking why we do things the way we do.
Monday Feb 28, 2022
Monday Feb 28, 2022
Joining us for our very first episode is Ann Fletcher who is the Assistant Manager of a medium-sized early intervention and Homelessness program with Port Stevens Family and Neighbourhood Services in regional NSW. In this conversation, Ann shares her approach to deciding when it was the right time to begin working towards ASES and breaks down some of the first steps she took including the importance of involving your team in the process.
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